Privacy Policy
1. Introduction
Collection of Information
2.1 Personal Information
We collect and store information that you knowingly provide to us when you interact with our website. This typically occurs when you fill out online forms, create an account, make a purchase, or engage with our services in any way. The types of Personal Information we may collect include, but are not limited to:
- Name
- address
- Postal address
- Phone number
- Date of birth
- Payment information (such as credit card details)
- User account credentials
- Communication preferences
It’s important to understand that you have the choice not to provide certain information. However, please be aware that this decision may limit your ability to take full advantage of some of the Website’s features or services. We respect your right to privacy and aim to collect only the information necessary to provide you with the best possible experience on our platform.
If you are uncertain about which information is mandatory for a particular service or feature, we welcome you to contact us. Our team is ready to assist you and provide clarification on any aspects of our data collection practices.
2.2 Non-Personal Information
In addition to Personal Information, we also collect non-personal information that does not directly identify you. This type of data helps us understand how our website is used and allows us to improve our services. The non-personal information we may collect includes:
- Browser type and version
- Operating system IP address
- Device information (such as model and manufacturer)
- Language preferences
- Time zone
- Screen resolution
- Pages visited
- Time spent on pages
- Referring website addresses
- Search terms used to reach our site
This information is collected automatically when you visit our website through various technologies such as cookies, web beacons, and server logs. We use this data to analyze trends, administer the site, track users’ movements around it, and gather demographic information about our user base.
3. Use and Processing of Collected Information
3.1 Purposes of Data Processing
The information we collect serves various purposes aimed at enhancing your experience and improving our services. Any of the information we collect from you may be used to:
Personalize your experience: We use your information to understand how you use our services and to tailor our website to your individual preferences.
Improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
Process Transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested.
Send periodic emails: The email address you provide may be used to send you information and updates about your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Develop new products and services: We use the information to identify areas where we can innovate and create new offerings that meet our users’ needs.
Ensure Website security: Your information helps us detect and prevent fraud, abuse, and other malicious activities.
Comply with legal obligations: In some cases, we may need to use your information to comply with legal requirements or respond to lawful requests from public authorities.
3.2 Legal Basis for Processing
We process Personal Information related to you only if one of the following applies:
(i) You have given your consent for one or more specific purposes. It’s important to note that under some legislations, we may be allowed to process information until we object to such processing (by opting out), without having to rely on consent or any other of the following legal bases. However, this does not apply whenever the processing of Personal Information is subject to European data protection law.
(ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof. This means that processing your data may be necessary to fulfill a contract you have with us, or because you have asked us to take specific steps before entering into a contract.
(iii) Processing is necessary for compliance with a legal obligation to which you are subject. There may be situations where we are required by law to process your information.
(iv) Processing is related to a task that is carried out in the public interest or the exercise of official authority vested in us. In rare circumstances, we may need to process your data to carry out a task in the public interest.
(v) Processing is necessary for the legitimate interests pursued by us or by a third party. We may process your data when it is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms. We are committed to being transparent about which legal basis applies to each processing activity.
If you have questions about the legal basis, we are relying on to process your Personal Information, please don’t hesitate to contact us for clarification.
4. Information Transfer and Storage
In our increasingly interconnected world, data transfers often involve moving information across borders. Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. This is particularly relevant if you are in New York.
We want you to be fully informed about these transfers. You are entitled to learn about:
- The legal basis of information transfers to a country outside New York or to any international organization governed by public international law or set up by two or more countries, such as the UN.
- The security measures taken by us to safeguard your information during such transfers.
We implement appropriate safeguards to ensure that your personal data remains protected according to this Privacy Policy, even when transferred across borders. These safeguards may include:
- Standard contractual clauses Suggested by the State of New York
- Binding corporate rules for transfers among our group companies
- Compliance with approved codes of conduct or certification mechanisms
If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or by contacting us using the information provided in the contact section. We are committed to being transparent about our data transfer practices and will provide you with all necessary information upon request.
5. The Rights of Users
As a user of our Website and Services, you have certain rights regarding your Personal Information. We are committed to honoring these rights and facilitating their exercise. You may exercise the following rights:
(i) Right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
(ii) Right to object to processing: You have the right to object to the processing of your information if the processing is carried out on a legal basis other than your consent. This is particularly relevant when we process data for direct marketing purposes.
(iii) Right of access: You have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the information undergoing processing.
(iv) Right to verify and seek rectification: You have the right to verify the accuracy of your information and ask for it to be updated or corrected. We encourage you to help us maintain the accuracy of your information by notifying us of any changes to your Personal Information.
(v) Right to restrict processing: Under certain circumstances, you have the right to restrict the processing of your information. In this case, we will not process your data for any purpose other than storing it.
(vi) Right to erasure (Right to be forgotten): You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. This right is not absolute and applies only to specific situations outlined by data protection laws.
(vii) Right to data portability: You have the right to receive your information in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract that you are part of, or on pre-contractual obligations thereof.
These rights are not absolute and may be subject to certain conditions and limitations under applicable laws. We are committed to addressing any requests to exercise these rights promptly and by legal requirements.
6. The Right to Object to Processing
6.1 Processing for Public Interest or Legitimate Interests
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the legitimate interests pursued by us, you may object to such processing by providing a ground related to your situation to justify the objection.
Upon receiving an objection, we will carefully evaluate your request. We will no longer process Personal Information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
6.2 Processing for Direct Marketing Purposes
You have the right to object at any time to the processing of your Personal Information for direct marketing purposes. This right is absolute, meaning you can exercise it without providing any justification.
If you object to processing for direct marketing purposes, we will cease to process your Personal Information for these purposes. This includes any profiling related to such direct marketing.
To help you understand whether we are processing your Personal Information for direct marketing purposes, you may refer to the relevant sections of this document or contact us for clarification.
6.3 How to Exercise These Rights
We are committed to facilitating the exercise of your rights regarding your Personal Information. To exercise any of the rights described above, please follow these steps:
- Contact us using the information provided in the “Contacting Us” section of this Policy.
- State which right(s) you wish to exercise.
- Provide sufficient information to allow us to verify your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
These requests can be fulfilled free of charge. However, please note that we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We will respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
If you are unsatisfied with our response to your request, you have the right to complain to the supervisory authority in your jurisdiction responsible for data protection issues.
7. Privacy of Children
Protecting the privacy of children is especially important to us. Our Website and Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13 years of age.
If you are under 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission.
If we have reason to believe that a child under the age of 13 has provided Personal Information to us through our website or Service, we will promptly delete this information. If you believe a child under 13 may have given us personal information, please contact us using the “Contacting Us” section.
It’s important to note that in some countries, the age threshold may be higher. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Newsletters and Marketing Communications
We offer electronic newsletters and marketing communications to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or to utilize a third-party provider to send such emails.
We will maintain the information sent via e-mail by applicable laws and regulations. In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
9. Cookies and Tracking Technologies
Our website uses “cookies” and other tracking technologies to help personalize your online experience and for analytical purposes. A cookie is a text file placed on your hard disk by a web page server.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
Types of cookies we may use:
- Session Cookies: These cookies are temporary and expire once you close your browser (or once your session ends).
- Persistent Cookies: This category encompasses all cookies that remain on your hard drive until you erase them, or your browser does, depending on the cookie’s expiration date.
- Essential Cookies: These cookies are necessary for our website to function properly and cannot be switched off in our systems.
- Performance/Analytical Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
- Functionality Cookies: These are used to recognize you when you return to our website.
- Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed.
In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.
10. Do Not Track Signals
Some browsers incorporate a Do Not Track (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a single website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time.
As a result, our website is not currently set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information.
11. Advertisements
We may display online advertisements, and we may share aggregated and non-identifying information about our customers that we or our advertisers collect through the registration process or online surveys and promotions with certain advertisers. We do not share personally identifiable information about individual customers with advertisers. In some instances, we may use this aggregated and non-identifying information to deliver tailored advertisements to the intended audience.
We may also permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our website. These companies may deliver ads that might place cookies and otherwise track user behavior.
12. Links to Other Websites
Our website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of every website that may collect Personal Information.
When you use a link to go from our website to another website, our Privacy Policy does not apply to those third-party websites. You’re browsing and interacting on any third-party website, including those that have a link on our website, are subject to that website’s own rules and policies.